Privacy Policy
At SharpenAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when accessing and using our programs, including AI Launchpad, AI Launchpad Inner Circle, and the 1-on-1 AI Mentorship Programme.
Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
When you interact with SharpenAI programs, we may collect the following information:
Personal Information: Full name, email address, phone number (for SMS communications, if opted in), billing and payment information.
Program Engagement Data: Data on course progress, lesson completion, session attendance, and submitted assignments; interaction logs with mentors or support teams.
Communication Data: Any information you provide via email, forms, chat support, or during mentorship/coaching sessions.
How We Use Your Information
To Deliver and Improve Our Services: We use your information to provide access to course materials, mentorship, and community platforms, to monitor progress and personalize your experience, and to improve course quality, usability, and support resources.
Customer Support: Your data allows us to respond to inquiries and provide timely assistance.
Marketing and Communication: With your consent, we may send relevant updates, newsletters, and promotional content. If opted in, we may also send SMS messages regarding scheduling, updates, and offers.
Legal Basis for Processing
For users in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds: (a) your consent; (b) the necessity to perform a contract with you (e.g., access to paid services); (c) compliance with legal obligations; or (d) our legitimate interests, provided these do not override your fundamental rights and freedoms.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze platform performance, and understand user interactions. You can adjust your browser settings to disable cookies. However, doing so may limit certain features of our services.
SMS Communications
If you opt in to SMS notifications, we may send text messages related to session reminders, product updates, and relevant promotions. Message frequency may vary. You can opt out at any time by replying “STOP” or contacting us directly. Opting out of SMS communications does not affect your access to program materials or support.
Data Security
We implement appropriate technical and organizational safeguards to protect your personal data. However, no online platform can guarantee 100% security. We encourage users to use strong, unique passwords and to follow general cybersecurity best practices.
Sharing Your Information
SharpenAI does not sell or rent your personal information. We may share your information with trusted third parties only in the following circumstances:
Service Providers: We may share data with partners who assist in payment processing, email delivery, CRM management, or course hosting. These service providers are contractually obligated to protect your information and use it only as instructed.
Legal Compliance: We may disclose your information when required to do so by law, legal process, or regulatory authorities.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence, including in countries that may not offer the same level of data protection as your jurisdiction. Where required, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Data Retention
We retain personal information only as long as necessary to provide services, fulfill contractual obligations, and meet legal requirements. You may request deletion or access to your data at any time by contacting us.
Please note that due to the digital and instantly accessible nature of our services, all purchases made through SharpenAI — including subscriptions and mentorship programs — are non-refundable, as stated in our program terms. We encourage users to review all program details before completing their purchase.
Your Rights
You have the right to access or correct your personal data, request deletion, or withdraw your consent to marketing communications. Depending on your location, you may have additional rights under applicable laws. For example:
Under the GDPR, you may request data portability or lodge a complaint with a data protection authority.
Under the CCPA, California residents may request information about how their data is used, or request deletion or opt-out from the sale of their personal information.
To exercise any of these rights, please contact us using the email provided below.
Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updates will be posted on our website, and continued use of our services after such changes implies acceptance of the revised policy.
Last updated: 05/23/2025
Contact: ralph@buildaiagency.com